Refund & Return Policy
Last updated: 23 Jul 2026
Many of our products are handmade, delicate, festive/seasonal, or put together as sets — because of this, we handle returns, exchanges and refunds on a case-by-case basis rather than a fixed automatic policy.
Damaged, defective or incorrect items
- Please check your order as soon as it arrives.
- If an item arrives damaged, defective, or different from what you ordered, message us on WhatsApp within 48 hours of delivery with your order details and clear photos or a short video of the issue.
- We'll review your case and get back to you with the next step — this may be a replacement, a refund, or store credit, depending on the situation.
Change of mind
As orders are prepaid and many items are made or packed to order, we're generally not able to accept returns for change of mind. Please check the product description, quantity/set size, and colour options carefully before confirming your order.
How refunds are processed
Where a refund is agreed, it will be issued to your original payment method via UPI, usually within 2–3 business days of approval, though timing may vary case by case.
How to reach us
For any return, refund or exchange request, message us on WhatsApp — this is the fastest way to reach us and lets you share photos directly.